Frequently Asked Questions
What is non-emergency transportation?
Non-emergency transportation services provide pre-scheduled transportation to individuals who need to get to medical appointments, treatments, or other destinations without urgent medical care during transit.
Who can use non-emergency transportation services?
These services are typically for elderly individuals, people with disabilities, or anyone who needs reliable transportation to medical appointments or similar needs but does not require emergency medical attention during the trip.
How do I schedule a ride?
You can schedule a ride by giving us a call at (678) 519 – 2513. It’s best to schedule at least 72 hours in advance to ensure availability.
Are the vehicles equipped to handle wheelchairs or other mobility aids?
Yes, our vehicles are equipped with ramps or lifts and other necessary features to accommodate wheelchairs and various mobility aids, ensuring a safe and comfortable ride.
Can I bring someone with me on the ride?
Absolutely. If you need a companion, caregiver, or family member to accompany you, they are welcome to ride along at no extra charge.
What is the cost of the service?
The cost varies based on the distance and specific services required. We provide a transparent pricing model and can give you a quote when you book your ride.
Do you operate on weekends and holidays?
Our service availability varies, but we often provide transportation on weekends and some holidays. Please check with us when scheduling your ride.
How are drivers trained?
Our drivers undergo thorough background checks and receive training in customer service, safe driving practices, and how to assist passengers with special needs.
What should I do if I need to cancel or reschedule my ride?
Please contact us as soon as possible to cancel or reschedule. We appreciate 24-hour notice for cancellations or changes to allow us to accommodate other clients.
How can I provide feedback about my experience?
We value your feedback and offer several channels for you to share your experience, including a post-ride survey, a customer service hotline, and an email address. Your feedback helps us improve our service.
Is your service insured?
Yes, our service is fully insured, providing peace of mind for both our passengers and their families.
What happens if there is an emergency during the trip?
Our drivers are trained to respond to emergencies and will immediately contact emergency services if needed while providing support and assistance until help arrives.
Your Journey is Our Priority
Make sure your transportation is reliable and stress-free. Whether it's a doctor’s appointment, social outing, or airport transfer, we've got you covered.